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Wavy
Carriage, Handling and Tax Information

1. UK Orders

Carriage and handling by first class post is £1.95 plus vat for orders less than £30 plus vat, and free for orders of greater value. If you require guaranteed next day delivery or your order to be insured for more than £20, Special Delivery is an optional extra.

Carriage for small orders (under 1.0kg) is by First Class mail and goods should arrive the day after despatch. Although 90%+ of first class packages reach their destination the day after posting this is not guaranteed. If you wish to be certain to receive your order the next day, then a Special Delivery service is available at a £10 surcharge, from the "Manufacturer: Other, Model: Other" menu in the Product Selector. Special Delivery is available for orders up to 2kg.

In the case of loss (non arrival after three weeks) or damage, if carriage was by first or second class mail we will claim for the missing packet with Royal Mail. This can take three months or more. When we successfully receive the compensation we will refund you up to the maximum of £20 payable by Royal Mail. If you choose Special Delivery when we receive the compensation we will refund you the entire value of the goods up to £1000.

For medium size orders between 1.0kg and 2.0kg we use Second Class post. For larger orders, over 2.0kg, we generally use a 48 hour carrier service. For offshore areas such as Northern Ireland and the Channel Islands we will use letter post up to 2kg and above that Parcel Force 48 which takes up to about 3 days.

Orders placed before 3:30pm will normally go out the same day by post or next day by carrier, unless there is a stock problem and we advise you otherwise (Monday to Friday excluding Bank Holidays).

2. EEC Countries

Carriage for small orders (under 2kg) is by recorded International Signed For airmail, and goods should arrive between 2 and 5 working days after dispatch. We normally insure the goods up to their full value. In the case of loss or damage we will refund the compensation we receive from the insurance.

For larger overseas orders we ship as two parcels or use courier or airfreight services.

If your business is tax registered you may enter the VAT Number to order without sales tax.

   
 

3. Non EEC Countries

Carriage for small orders (under 2kg) is by recorded International Signed For airmail, and goods should arrive between 5 and 8 working days after despatch. We normally insure the goods up to their full value. In the case of loss or damage we will refund the compensation we receive from the insurance. For larger overseas orders we we ship as two parcels or use courier or airfreight services. Packages may be delayed at customs, and sales tax or import duty may be charged on arrival.

   

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TonerTopUp is a trading name of Smith & Young Sales Ltd
The White House, Toys Hill, Westerham, Kent TN16 1QG England
Telephone: 01732 750364 - Fax: 01732 750899
Email:


Any names used on this website are used for descriptive purposes and are hereby expressly ackowledged as the trademarks of their owner.
Toner bottles may contain more or less toner than is required for any specific model.
Prices are subject to change without notice from those displayed.