Carriage, Handling
and Tax Information
1.
UK Orders
Carriage and handling is selected
automatically by our shopping cart system based on the value of
your order, to ensure that an appropriate level of postal insurance
is used. Small orders are sent by First Class post, medium value
orders by Tracked 24 and high value orders by Special Delivery for
1pm. If you wish to upgrade to guaranteed next day delivery when
this is not the default method, Special Delivery is an optional
extra. Bulky orders over 2.0kg cannot be posted and these are sent
by courier with appropriate insurance added.
Carriage for small and medium value orders (less than 2.0kg) is
by First Class or Tracked 24 and goods should arrive the day after
despatch. Although 90%+ of first class packages reach their destination
the day after posting this is not guaranteed. If you wish to be
certain to receive your order the next day, a Special Delivery service
is available at a £6 plus VAT surcharge. This is listed on
the "Manufacturer: Other, Model: Other" menu in the Product
Selector. Special Delivery is available for orders up to 2kg.
In the case of loss (non arrival
after ten working days) or damage, if carriage was by first class
or signed for mail we will claim for the missing packet with Royal
Mail. This can take up to three months or more. When we successfully
receive the compensation we will refund you up to the maximum of
£20 for first class or £100 for Tracked 24 payable by
Royal Mail. If you choose Special Delivery or if this is added as
the default shipping method, when we receive the compensation we
will refund you the entire value of the goods up to £1000.
For larger orders, over 2.0kg,
we generally use Evri that's a 2-3 day service. For offshore areas
such as Northern Ireland and the Channel Islands we will use letter
post up to 2kg and above that Parcel Force 48 which takes up to
about 3 days.
Orders placed before 3:00pm
will normally go out the same day by post or next day by carrier,
unless there is a stock problem and we advise you otherwise (Monday
to Friday excluding Bank Holidays).
2. EEC Countries
Carriage for small orders (under
2kg) is by recorded International Tracked or Signed For airmail,
and goods should arrive between 2 and 5 working days after dispatch.
We normally insure the goods up to their full value. In the case
of loss or damage we will refund the compensation we receive from
the insurance. Low value orders below £20 are sent by International
Standard airmail.
For larger overseas orders
we ship as two parcels or use courier or airfreight services.
Packages may be delayed at
customs, and sales tax or import duty may be charged on arrival. |
