Carriage, Handling
and Tax Information
1.
UK Orders
Carriage and handling is by
First Class mail, Tracked 24, Yodel or Tracked 48 depending on the
size of your order. If you require guaranteed next day delivery
or your order to be insured for more than £20, Special Delivery
is an optional extra.
Carriage for small and medium orders (under 2.0kg) is by First Class
mail or Tracked 24 (depending or order value) and goods should arrive
the next working day after despatch. Although 90%+ of first class
and tracked 24 packages reach their destination the day after posting
this is not guaranteed. If you wish to be certain to receive your
order the next day and for insurance up to £1000 value, a
Special Delivery service is available at a surcharge. This is listed
on the "Manufacturer: Other, Model: Other" menu in the
Product Selector. Special Delivery is available for orders up to
2kg.
In the case of loss (non arrival
after ten working days) or damage, if carriage was by first class
mail or tracked 24 we will claim for the missing packet with Royal
Mail. This can take up to three months or more. When we successfully
receive the compensation we will refund you up to the maximum of
£20 payable by Royal Mail for first class or £150 for
tracked 24. If you choose Special Delivery when we receive the compensation
we will refund you the entire value of the goods up to £1000.
For larger orders, over 2.0kg,
we generally use Yodel or Tracked 48 (depending or order value)
which are 2-3 working day services. For offshore areas such as Northern
Ireland and the Channel Islands we will use letter post up to 2kg
and above that Parcel Force 48 which takes up to about 3 days. Yodel
deliveries are insured for £50 and Tracked 48 ones are insured
for £150 in case of loss or damage. For extra insurance you
must add the Special Delivery surcharge.
Orders placed before 3:30pm
will normally go out the same day by post or next day by carrier,
unless there is a stock problem and we advise you otherwise (Monday
to Friday excluding Bank Holidays).
2. EEC Countries
Carriage for small orders (under
2kg) is by recorded International Tracked or Signed For airmail,
and goods should arrive between 2 and 5 working days after dispatch.
We normally insure the goods up to their full value. In the case
of loss or damage we will refund the compensation we receive from
the insurance.
For larger overseas orders
we may ship as two parcels or use courier or airfreight services.
Packages may be delayed at
customs, Now that the UK has left the EU, sales tax or import duty
may be charged on arrival. |
