Refilling is a settled routine at Jaguar Business Forms.

Jaguar Business Forms are general purpose colour printers based in Crawley in Sussex. Originally continuous forms printers they now provide a range of extra services to their customers. These range from labels and envelopes through to digital printing and a complete billing service for utilities from design to the mailing of the printed bills. Their main equipment for printing is a mix of conventional litho presses and digital colour printers.

Their big, professional Xerox colour printer is on a supplies inclusive service contact as uptime is critical. For their ordinary office printers though they moved over to using TonerTopUp refill toner a couple of years ago on cost grounds and have never looked back. They have a gradually evolving range of 5 or 6 different printers and fax machines from HP, Xerox, Canon and Samsung.

Now they are using refill toner, they tend to keep only one new cartridge in reserve for each printer and just refill the cartridges in use as they run out. “It’s a really easy process. Either David or I do it. ” says Michael Woolger. “The biggest problem is waiting for the iron to heat up when we start a new cartridge and finding the right picture of where to put the hole! We don’t do that very often as we get 2 to 3 refills on the Xerox and more, up to 6, on the HP 2100. The TonerTopUp refills work fine.”

“We have found that we get more refills on original rather than the remanufactured cartridges that we were previously using as the seals last longer and the small extra cost is easily outweighed by the refill savings. On the Xerox for example we can get originals for £110 and we were paying £80 for a remanufactured one. Each TonerTopUp refill costs £30 and so overall we save about a third in spite of moving from remanufactured to original cartridges. It is broadly the same with the other models.”

“We used to have a problem disposing of the old cartridges but of course that is greatly reduced. Although we changed for the cost saving, refilling is a small but welcome part of our company effort for the environment.”